LEGAL

Warranty and Exchange Policy

1. Only the buyer whose name is specified on the warranty card is eligible for exchanges and after-sales services.

2. Only items purchased from Grey Martin are eligible for exchange within 30 days from the date the buyer receives the product, and under the conditions specified in 2.1 - 2.3.

2.1 If the product is damaged during shipping through any channels from Grey Martin, we will replace the damaged item within 60 days from the date the buyer reports the issue.

2.2 Items eligible for exchange include the leather bracelet, metal case, diamonds, gemstones, leather box, leather carrying case, and paper box. All items must be in their original condition and nothing should be missing, and they should not be damaged beyond their original state.

2.3 We do not have a policy to exchange products for cash in any case.

3. The buyer's benefits for after-sales services must be within the period specified in the warranty card.

3.1 Buyers can change the leather strap to the same color as specified in the warranty card details at no service charge *only if we evaluate and determine that the strap needs replacement, within the period specified under the "Maintenance" section of the warranty card.

3.2 Our evaluation for the replacement mentioned in 3.1 will be based on the following criteria: mold on the strap, more than one-third of the strap scales falling off, or the strap being damaged by fire to the point of deformation.

3.3 If you need to adjust the length of the leather strap, only shortening the strap is allowed without charge. Extending the length will incur the following fees:

3.3.1 Shortening the same color leather strap is free of charge within the period specified under the "Maintenance" section of the warranty card. After this period, a service fee of 800 THB per instance will apply.

3.3.2 Extending the same color leather strap has a service fee of 400 THB within the period specified under the "Maintenance" section of the warranty card. After this period, a service fee of 800 THB per instance will apply.

4. Any item that has been customized beyond the details specified in the warranty card, in any way, cannot be exchanged or returned. The warranty period and all services are final, and will not refund the purchase price in any case

Terms and Conditions of Use

This website (hereinafter referred to as the "Website") is published by Attracte Co., Ltd., a company established in Thailand with a registered capital of 1,000,000 Baht and registered with the Department of Business Development, Ministry of Commerce, under registration number 0185566000419. The registered office is located at 49/14 Ban Kluay 5 Alley, Ban Kluay Subdistrict, Mueang District, Chai Nat Province, 17000.

Version 4.0

This website is managed by Attracte Co., Ltd., with a registered office at 49/14 Ban Kluay 5 Alley, Ban Kluay Subdistrict, Mueang District, Chai Nat Province, 17000.

Access to and use of the content of the website are subject to the conditions specified below. By accessing this website, visitors are deemed to have accepted these terms and conditions of use without reservation and agree to comply with these terms and conditions. If visitors do not wish to accept these terms and conditions, please refrain from using the website.

This website, including information, text, code, content, software, graphics, photographs, illustrations, artwork, trademarks, logos, formats, files, equipment, and links contained therein or linking to this website (collectively referred to as "Content") is protected by copyright, trademarks, and other intellectual property rights owned or licensed by Attracte Co., Ltd.

Anyone accessing this website has the right to access various parts of the website for personal and private use. However, no content shall be used or reproduced (in whole or in part) for any other purpose, including (but not limited to) on or in connection with any other website or publication, or for direct commercial benefit, without prior authorization. Any such unauthorized action is strictly prohibited under the terms of the law.

Products from Attracté and Grey Martin are available exclusively at Attracté and Grey Martin stores or through the e-commerce platform of the website, accessible only in certain countries as detailed on the website. The procurement of goods or services through the website is subject to separate terms and conditions of sale.

Purchasing products through any channels other than those mentioned above is at the risk of the purchaser, especially regarding the authenticity of Attracte Co., Ltd. products.

Under the following terms, Attracte Co., Ltd. will take various measures to ensure that the information accessed through the website is accurate and up-to-date, but cannot guarantee or warrant the accuracy, timeliness, or completeness of any information or content displayed on the Attracte Co., Ltd. website. Attracte Co., Ltd. reserves the right to modify the content on the website at any time without prior notice and without any liability whatsoever.

Attracte Co., Ltd. shall not be liable for the following:

Any inaccuracies or omissions relating to information or content provided by third parties on the website.
Inability to access the website due to actions or operations of third parties.

Visitors acknowledge that access to the website may be interrupted at any time, whether for maintenance, security reasons, or other technical reasons of Attracté and Grey Martin. Attracte Co., Ltd. shall not be liable for any failure of the website to be available, for any reason, at any time.

Beyond the liability that Attracte Co., Ltd. cannot limit or exclude under the law, Attracte Co., Ltd. shall not be liable to website visitors or third parties for any damages, whether direct, special, consequential, incidental, consequential, punitive damages, or loss of profits, or any other damages arising from warranty, contract, tort, or other causes. Even if Attracte Co., Ltd. has been notified of the possibility of such damages occurring, including damages arising from unauthorized access to the website, inability to access the website, or any information or content provided directly or indirectly through the website. Attracte Co., Ltd. shall not be liable for fraud, death, or injury resulting from the negligence of Attracte Co., Ltd.

Each website visitor may choose to provide personal information to Attracte Co., Ltd., meaning any information related to the visitor that allows the identification of the visitor, whether directly or indirectly. This is to better understand the expectations of the visitor and to provide information about the products or services of Attracte and Grey Martin. If a visitor informs Attracte Co., Ltd. of their intention to receive details about Attracté and Grey Martin's products or services, Attracté and Grey Martin may contact the visitor via email, telephone, or mail to provide details about those products or services or other information deemed of interest. Additionally, such information may be shared with other companies within Attracte Co., Ltd. However, ownership and use of the information will be subject to the Personal Data Protection Act B.E. 2562 (2019), the Data Protection Act of 1998, Thai laws governing personal data protection, which protect the personal data of visitors. Please read our privacy policy for more information on how personal data is collected, used, and disclosed, as well as the rights of visitors regarding their personal data.

Visitors can access and amend or delete their personal data. Visitors may also opt-out of receiving contact from Attracte Co., Ltd. at no cost. In such cases, those visitors will no longer receive details about Attracté and Grey Martin's products or services.

Visitors may exercise the rights as specified above by sending an email.

During website connections, cookies may be stored on the visitor's computer's hard drive. Cookies are small text files used by websites to mimic continuous connections to those sites. They help improve the visitor's website browsing experience and are necessary for completing e-commerce transactions on the website. Visitors can configure their browser to disable cookies.

We have implemented security measures to ensure the safety and confidentiality of visitor data. However, visitors acknowledge that Attracté and Grey Martin do not control the transfer of data through telecommunications media, including the internet. Therefore, Attracte Co., Ltd. advises visitors to be aware of any risks that may arise from using the internet in this regard.

Displaying hyperlinks linking to the website (other than websites operated by Attracte Co., Ltd.) can only be done with the prior written consent of Attracte Co., Ltd., which may be revoked at any time. Attracte Co., Ltd. bears no responsibility for the content of such pages.

Attracte Co., Ltd. informs visitors that these general terms and conditions may be amended at any time. Once the terms and conditions are displayed online, visitors to the website will be deemed to have accepted these amendments without limitation. Therefore, it is the responsibility of visitors to read these terms and conditions before visiting the website.

These terms and conditions shall be governed by Thai law, except for matters relating to the provision and use of personal data, which are governed by the Personal Data Protection Act B.E. 2562 (2019) and the Data Protection Act of 1998. In the event of any claims related to or arising from the use of this website, the Thai courts shall have jurisdiction.

Terms & Conditions

Please contact our customer service department for further information.

Terms and Conditions

1.1 These terms and conditions cover what? These terms and conditions are the terms and conditions for procuring products for you when you place an order through our website at www.attracte.co.th ("Website") or via telephone through our customer service department.

1.2 Why should you read these terms and conditions? Please read these terms and conditions carefully before placing an order with us. These terms and conditions will inform you of who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.

1.3 Applicable version of terms: These terms and conditions shall apply to orders placed when you accept. We reserve the right to further amend these terms and conditions in the future at our sole discretion. You shall accept the terms and conditions in the future that may arise for any of your future orders. However, any future amendments will not affect any orders already placed or contracts already concluded.

1.4 Language of the contract: The language used in the contract is Thai.

Information about us and how to contact us

2.1 Who are we? We are Attracte Co., Ltd. Our registered office is at 49/14 Ban Kluay 5, Ban Kluay Subdistrict, Mueang District, Chai Nat Province, 17000, and we are registered under the registration number 0185566000419.

2.2 How to contact us: If you need information or assistance, please contact our customer service department at 0 62 992 9556 from Monday to Sunday, between 09:00 AM and 09:00 PM (including public holidays), or email us at contact@attracte.co.th.

2.3 How we may contact you: If we need to contact you, we will do so by telephone, or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes email and SMS. When we use the words "writing" or "written" in these terms and conditions, this includes email and SMS.

Our Products

3.1 Information about our products: All Attracté and Grey Martin products and our website will provide information about the various products sold through our telephone ordering service or our website, along with product reference documents.

3.2 Customized products: By "customized products," we mean any goods made according to the details you provided or tailored specifically for an individual, such as orders placed through www.attracte.co.th.

3.3 Note that some customized products, such as "Grey Martin" products, may be available for purchase through our website but not through our telephone ordering service.

3.4 Product variations: Products may differ slightly from those shown in images. The images of products on our website are for illustrative purposes only. While we have made every effort to display the colors accurately, we cannot guarantee that your device's screen will accurately display the colors of the products. Your product may vary slightly from these images but within acceptable limits for you, particularly as such variations would be minor and reasonable.

Placing Orders and Contracts We Make With You

4.1 Placing orders: We reserve the right to accept orders subject to availability. Orders can be placed as follows:

4.1.2 Through our website: Orders can be placed through our website.

4.2 We only deliver within Thailand. We do not currently deliver to addresses outside of Thailand, including hotel addresses, PO boxes, or business addresses.

4.3 You must be at least 20 years old to place an order. We will only accept orders from customers who are at least 20 years old.

4.4 We sell our retail products only to end consumers. Your orders on our website or via telephone must not be directly related to business activities and must be strictly limited to personal use only. Therefore, we may decide to refuse any orders that do not appear to be for personal use, including orders that we deem to be excessive for any single purchaser and/or address. This is at our sole discretion.

4.5 Ensuring customization details: If we are customizing products according to your requirements as per the details you provided, you are responsible for ensuring the accuracy of these details.

4.6 Order Placement: When placing an order for the first time, you can check out as a guest or create an account with us. Details of all necessary steps for placing an order will be available on our website. All orders placed are considered as offers to us and shall be effective for a minimum of 14 days.

4.7 Backordered Items: Orders for items currently out of stock may be indicated on our website as requiring "Additional Shipping Time" under the conditions outlined in section 5.7 below. You may choose to place backorders for such products.

4.8 Order Acknowledgment: We will confirm receipt of your order promptly via email. However, this confirmation email shall not constitute acceptance of your order.

4.9 Acceptance of Your Order: We will accept your order by sending you an email confirming that we have accepted your order or when we begin shipping the products to the delivery address provided by you. At that time, a contract will be formed.

4.10 Rejection of Your Order: If we are unable to accept your order, we will notify you in writing. This could be due to products being out of stock, insufficient funds for backordered items, unforeseen resource constraints preventing us from planning adequately, pricing or product description errors, inability to deliver within the specified timeframe, fraudulent or non-compliant orders. In such cases, you will be notified in writing, and we will not charge you for the products.

4.11 Your Order Number: We will assign an order number to your order and inform you of this number when we accept your order. This will aid you in communicating with us regarding your order.

5 Pricing and Payment

5.1 Price Display: Product prices in Thai Baht (THB), excluding value-added tax (and shipping costs unless otherwise stated on our website or notified to you by phone), will be as specified on the order page at the time you place your order. While we take reasonable care to ensure that the prices notified to you are accurate, please refer to section 5.3 for what happens if we discover an error in the price of the products you ordered.

5.2 VAT Refund: We do not provide VAT refunds for orders placed on our website or via phone.

5.3 Pricing Errors: Despite our best efforts to ensure accuracy, there is a possibility that some of the products we sell may be incorrectly priced. If the correct price of a product when you place your order is higher than the price indicated to you, we will contact you for guidance before accepting your order at the correct price. If we accept and process your order where a pricing error is obvious and could reasonably have been recognized by you as mispricing, we may cancel the contract, refund you any sums you have paid, and require the return of any products provided.

5.4 Payment Methods: We accept payment by credit card (Visa, MasterCard, JCB) issued by banks in Thailand or other payment methods as periodically announced on our website. Details of other payment methods will be provided on our website. Payment must be made in Thai Baht (THB). In the case of bank transfers, we will provide details of Attracte Co., Ltd.'s bank account via email.

5.5 Payment Timing: You must pay before we deliver the products to you. Payment will be deducted when we dispatch your order and accept it. If we cancel your order before delivery is completed, we will refund any amounts received within 14 business days.

We will notify you by email once the products have been dispatched.

5.6 Non-payment: In the event that we are unable to process your payment for any reason (including, for example, card suspension, card issuer rejection, etc.), we may cancel your order.

5.7 Payment for undelivered orders: In cases where we unexpectedly do not have products ready for delivery, we reserve the right to cancel your order for undelivered products. Our customer service will promptly inform you whether the order will be partially fulfilled or canceled. We will refund the full payment for your order to the original payment method. If any part of the order is canceled due to unavailability of products, we will notify and confirm your order cancellation promptly, and we will refund any payments made by you for the canceled order or product as soon as possible. However, the refund processing time depends on the payment method used and the relevant bank.

5.8 Security Measures

5.8.1 Online Payment Handling: Payment transactions through our website will be managed online in collaboration with Payment Gateway service providers authorized by Thai banks. To facilitate acceptance and processing of various payments, reduce fraud, and secure payment data, Payment Gateway providers may disclose and utilize your personal information, including name, email address, shipping details, phone number, details of dispatched orders, and credit card or other payment details. This disclosure and usage are solely for the purpose of providing anti-fraud screening services to us, as detailed in our Privacy Policy. If you do not wish for your personal information to be disclosed and used in this manner, we may not be able to accept the orders you submit.

5.8.2 Verification of Payment Method: To ensure that your credit card, debit card, or charge card is not used without your consent, we will verify the accuracy of the name, address, and other personal information you provide during the ordering process by cross-referencing it with relevant external databases. During this verification process, your personal information may be disclosed to credit reference agencies, which may keep a record of such information. Rest assured that this process is solely for the purpose of verifying your identity and will not impact your credit rating or credit score.

5.8.3 Fraudulent Orders: If the order you submit is fraudulent or violates these terms of sale, we reserve the right to immediately cancel the sale. If any amount has been deducted from you and the delivery process is not yet completed, a refund will be made within 14 working days after notification of the issue.

6 Product Delivery

6.1 Shipping Costs: Shipping costs (if any) will be displayed on our website or communicated to you by phone before you place your order. Currently, we provide all shipping services (including Standard, Express, and Premium) at no additional cost. However, we reserve the right to charge for shipping in the future by notifying you on our website or by phone.

6.2 Delivery Timing:

6.2.1 For Customized Products: Customized products, such as "Grey Martin," will be delivered within 8 weeks from the date of payment received and confirmed as available for immediate withdrawal.

6.2.2 For all other products: During the ordering process, we will inform you of the delivery time for your products. If no deadline is specified, it will be within 30 days from the latest confirmed order confirmation, with full payment (including shipping costs) required.

6.3 Products will be delivered to the address specified by the customer in the order. We recommend that you carefully check the accuracy of the address provided. Please note that we are not responsible for delays in delivery due to incorrect information. We will not be liable for delays beyond our control. If there is a delay in obtaining our products due to events beyond our control and we are unable to deliver as promised, we will contact you as soon as possible to inform you, and we will take various measures to minimize the impact of the delay. In such cases, we will not be liable for delays resulting from such events. However, in cases where there is a risk of delay without reasonable cause, you may contact us to cancel the contract and request a refund for any products you have paid for but have not yet received. Address changes for delivery cannot be made after payment has been completed.

6.4 Click and Collect Service: If you choose to collect the products from our click and collect service, you may collect the products from us at any time during the opening hours of the relevant store after the date we notify you in writing. Please check our store opening hours under 'Our Stores' on www.attracte.co.th before traveling to collect any products. Please note that products ordered will be held at the store for 15 days, after which we reserve the right to cancel the contract. In such cases, the products will be returned to us, and we will refund any amount you have paid us for the canceled order.

6.5 ID Verification for Click and Collect Service: When using our click and collect service, we will proceed with the following verifications, which are necessary to ensure that the person collecting the products is you or someone authorized by you.

6.5.1 You must present a confirmation email for your delivery, official documents with a photograph such as a passport, national ID card, or driver's license, and the payment card used for the purchase.

6.5.2 If you authorize someone else to collect the products on your behalf, please ensure that they bring these documents to the store: the confirmation email, a copy of an official document with your photograph that you have signed and certified as true, their own photo ID, and a power of attorney document signed by you.

6.5.3 We regret that we cannot accept copies of documents as specified in sections 6.5.1 and 6.5.2.

If you choose not to comply with the regulations outlined in section 6.5 for any reason, we apologize if you are unable to use our click and collect service.

6.6 Absence During Delivery: If you are not at home when the products are delivered, and if no one is available to collect the products at your address, we will leave a message asking you to contact our customer service to arrange an alternative delivery date.

6.7 Failure to Rearrange Delivery: In the event that you fail to rearrange delivery after a failed attempt, if you do not take action to rearrange delivery, we will contact you for further guidance. If we are unable to contact you or rearrange delivery, we may cancel the contract, and clause 10 will apply.

6.8 Gift Deliveries:

6.8.1 You may arrange for products to be delivered to third parties as gifts, provided that the delivery address complies with the terms in clause 4.2 above.

6.8.2 If you choose to use our click and collect service, third parties may collect products from our click and collect service, provided they present the documents specified in clause 6.5.2.

6.9 Your Legal Rights for Late Delivery: You have legal rights if we deliver any products late or if we delay in preparing products for collection. If we fail to deliver or make available any products within the agreed time frame, you may consider the contract terminated immediately and cancel your order for any undelivered or refused products. If products have been delivered to you, you must allow us to collect the products from you. We will be responsible for the cost of collection.

6.10 Damage: If packaging is damaged during delivery or upon receipt of the products, please inspect the products in the presence of the delivery provider or store assistant (if you have chosen our click and collect service) to assess the condition of the products. In the case of delivery, if products are damaged, you should read the details on the delivery note and contact our customer service as specified in clause 2.2. If we deliver products to you and our delivery provider causes the products to be lost or damaged, you may exercise your legal rights, including warranty rights. Nothing in this clause affects your statutory warranty rights.

6.11 Responsibility: You will be responsible for the products once they are delivered to your specified address or collected by you from us. If you choose to collect your products from our click and collect service, you will be responsible for the products once they are made available to you at our store.

6.12 Ownership: You will own the products once the following events occur, depending on which event occurs later:

6.12.1 When we receive full payment, and

6.12.2 When we deliver the products to you or you collect the products using our click and collect service.

7 Product Exchange

7.1 In addition to your legal rights and your right to change your mind (right to exchange), as described in clause 8, all of which shall not be affected by this clause 7, we will enforce our product exchange policy for our customers in the case of delivered products (except for customized products to your specifications) subject to the various conditions below.

7.2.1 Avail yourself of our free product pick-up service as described in clause 9.3.1, but please note that new product delivery will not be arranged until we have received the product you are returning.

7.2.2 Exchange your product within our stores whether in Thailand or abroad (except in Brazil, China, Colombia, India, Jordan, Kazakhstan, Lebanon, Mexico, Mongolia, Russia, Turkey, Ukraine, and Vietnam, and subject to special regulatory restrictions applicable in Korea and Taiwan). However, please note that product exchange is only available within our stores in Thailand.

7.3 We will not accept incomplete returns of products, damaged or soiled products, or products without their original packaging, accessories, or instruction manuals, product tags, product cover bags, and boxes. Original receipts which have been sealed for health or hygiene reasons. In cases where there is no original receipt, if you wish to exchange, you must exercise caution with the product, especially for Grey Martin wristbands. We recommend that you try Attracte Co., Ltd.'s wristbands before receiving the product.

7.4 In the event of a product exchange, we will cancel the original contract, and your payment will be applied to the new product sale. If the new sale has a higher price, you will be required to pay the difference in-store or as explained in clause 5. We will not be able to deliver replacement products until we have received payment from you. If the new sale has a lower price, we will refund the difference to you (excluding delivery charges) by the payment method you used.

7.5 If there is a product exchange using our pick-up and delivery service, the new sale will be subject to these terms.

7.6 Please note that you will not be able to exchange products received as a result of a previous product exchange. However, this will not affect your legal rights.

7.7 Products purchased from Attracté and Grey Martin cannot be exchanged or returned at Attracté and Grey Martin stores in Thailand, including online channels.

8 Your Right to Cancel

8.1 Cancelling a Contract You Have Made With Us

You may cancel a contract you have made with us in various circumstances as explained below. Your rights when you cancel a contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract. This means that:

8.1.1 If what you bought is faulty or misdescribed, you may have a legal right to cancel the contract (or to have the product repaired or replaced or to get some or all of your money back). See clause 11 for more details.

8.1.2 If you want to cancel a contract because of something we have done or have told you we are going to do, see clause 8.2.

8.1.3 If you have just changed your mind about the product, see clause 8.3.

8.2 Cancelling Because of Something We Have Done or Are Going to Do

If you are ending a contract for a reason set out at clauses 8.2.1 to 8.2.3 below, the contract will end immediately, and we will refund you in full for any products which have not been provided, and you may also be entitled to compensation. The reasons are:

8.2.1 We have told you about an upcoming change to the product or these terms which you do not agree to.

8.2.2 There is a risk that the supply of the products may be significantly delayed because of events outside our control.

8.2.3 You have a legal right to end the contract because of something we have done wrong (including because we have delivered late).

8.3 Exercising Your Right to Change Your Mind (Consumer Contracts Regulations 2013)

Under clause 8.4.1 below, you have a legal right to cancel a contract under this clause within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods or the last good.

8.4 If You Do Not Have the Right to Change Your Mind

You do not have a right to change your mind in respect of:

8.4.1 Products that are made to your specifications or are clearly personalized.

8.4.2 Products returned without original receipt.

9 How to Cancel a Contract With Us (Including If You Have Changed Your Mind)

9.1 Tell us you want to cancel the contract. To exercise your right to cancel the contract, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. You may choose one of the following options. The same contact options are available in other cases for cancelling contracts that may arise.

9.1.1 By Phone, Email, or Online: Call our customer service or send us an email using the 'Contact Us' form under the customer service section of our website. Please provide your name, home address, order details, and if possible, your phone number and email address.

9.1.2 By Post: Print out the cancellation form and mail it to us at the address provided on the form, or simply write to us at the address provided, along with details of the item(s) you bought, the date you placed the order, as well as your name and address.

9.2 Gifts: If you use our gift services, only you can cancel the contract, not the recipient of the gift.

9.3 Returning Products After Cancelling a Contract

9.3.1 If you cancel a contract for any reason after the product has been sent to you, or after you have received the product, we will provide free collection service, and you must allow us to collect the product from the address you chose. Please call our customer service or send us an email using the 'Contact Us' form under the customer service section of our website to arrange the collection.

9.3.2 You must return the products in their original packaging, along with all related accessories, user manuals, product tags, product covers, and the completed "Product Return Form" along with the original receipt.

9.4 We will refund your return costs in the following cases:

9.4.1 If the product is faulty or misdescribed.

9.4.2 If you are cancelling the contract because we have told you of an upcoming change to the product or these terms, a delay in delivery due to events outside our control, or because you have a legal right to do so as a result of something we have done wrong.

9.4.3 If you are exercising your right to change your mind using our free returns service. In all other cases, you will bear the direct cost of returning the goods.

9.5 How We Will Refund You: If you cancel a contract under clauses 8.1.1 and 8.1.2, we will refund you the full amount you paid, including delivery costs (if any), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to cancel this contract. We will process the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such refund. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. However, we may deduct the amount for the use from the refund as described below.

We will not refund any additional costs resulting from you choosing a different delivery method than the standard delivery we offer.

10 Our Right to Cancel a Contract

10.1 We may cancel a contract if you breach the contract. We may cancel a contract for a product at any time by writing to you if:

10.1.1 You do not make any payment to us when it is due.

10.1.2 You do not allow us to deliver the products to you or you do not collect the products from us within a reasonable time.

10.2 You must compensate us if you breach the contract. If we cancel a contract in the situations set out in clause 10.1.2, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breach of the contract.

11 Problem Resolution

11.1 Reporting Issues: If you have any questions or complaints regarding the products, please contact us. You can call our customer service department or email us using the 'Email Us' contact form under the customer service section of our website.

11.2 Your Right to Return Rejected Products: If you wish to exercise your legal right to reject products under the terms of section 8.1.1, you must allow us to collect the products from you. We will bear the cost of return shipping. Please contact our customer service department, except on public holidays, or email us using the 'Email Us' contact form under the customer service section of our website to arrange for the product to be collected.

Our Liability for Loss or Damage

12.1 We will not exclude or limit our liability to you in any way unless such exclusion would be unlawful. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products or for any other loss or damage which cannot be excluded or limited by applicable law.

12.2 We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

Other Important Terms

13.1 No Third-Party Rights: No person other than you and us shall have any rights under this agreement. This agreement is between you and us. No third party shall have any rights to enforce any of its terms.

13.2 Waiver: If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

13.3 Severance: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.4 Amendments: We reserve the right to amend these terms from time to time.

13.5 Governing Law and Jurisdiction: These terms are governed by the laws of Thailand, except for the principles of conflict of laws and the United Nations Convention on Contracts for the International Sale of Goods. Any legal proceedings related to this agreement may be brought before the courts of Thailand.

This Privacy Policy for All Countries ("Policy") aims to explain how personal data concerning customers and potential customers is processed by Attracte Co., Ltd., a company registered in Thailand with registered office at 49/14, Ban Kluay Sub-district, Mueang District, Chai Nat Province, 17000, in cases where the Company acts as the data controller. This is to provide you with the best possible service.

You can request the name and address of each company acting as a data controller within your jurisdiction here. Attracte Co., Ltd. is responsible locally for you as described in this Policy (hereinafter referred to as "we" or "our") for collecting, storing, processing, using, and disclosing personal data about you when you use the Attracte Co., Ltd. website, our connected products (if and when available), or when you visit our stores or visit our social media pages within your jurisdiction.

1 What types of personal data do we collect?

ACO may collect various types of personal data as follows for the purposes described in this Policy:

a. Identifying and Contact Information (e.g., name, address, telephone number, or email address) when voluntarily provided by you for various purposes such as online account registration, filling out customer information cards in stores, participating in activities, making purchases, or providing identity information necessary for tax refunds or service requests, clicking, and receiving goods at stores.

b. Payment Information: For example, details about the products or services you purchased, invoice details, credit card details, bank account numbers, PayPal account details, or other payment details that you may need to provide to receive products or services you ordered from us.

c. Demographic Group Data, such as your gender and date of birth.

d. Your image when you visit our stores (from closed-circuit television camera installations) or your conversation when you contact ACO's customer service (as your conversation may be recorded).

e. Likes and interests you choose to disclose during contact or meetings with our customer consultants (which may include preferences for our collections or other luxury brands, sizes, lifestyle, or basic information about your family members).

f. Data that may include health-related information related to undesirable effects that may arise from our cosmetics products.

g. Information you submit or post in public areas on our social media pages or our website, such as product reviews.

h. Information about your online or in-store purchases, which may include the products you purchased and their prices.

i. If you use our website, we may collect information about the browser you use and your website browsing behavior.

j. If you use our mobile applications, we may collect your GPS location, which may require your consent beforehand. We may also see how often you use the applications and where you download those applications from. We may collect information about the browser you use and your website browsing behavior.

k. If you use our connected products, we may collect information about the use of those products (such as the features of the products you use most frequently or battery level information) as well as geographic location information when necessary for the services you request.

l. We may also collect information about ACO products and services posted on third-party websites or social media platforms where necessary for the purposes specified in this Policy.

We will collect your personal data, whether directly from you (e.g., when you create an account on our website/application, make a purchase, or contact our customer advisors in stores or with ACO customer service) or indirectly from you (e.g., when using tracking tools such as cookies in your browser) or from third parties (e.g., through social media platforms).

If you choose not to provide any personal data as requested to fulfill a contract or as required by law, you will not be able to receive any products or services you have ordered or registered for on our website, application, or other media.

In cases where you provide personal data of any third party to us, or request us to disclose the personal data of such third parties to other third parties, you are responsible for informing such third parties of this policy and obtaining consent where applicable or necessary to empower us to collect, use, and/or disclose personal data lawfully and in accordance with this policy. You must ensure that the personal data you provide to us is accurate and complete and you are responsible for informing us of any changes to such personal data.

2 How do we use your personal data?

We use the data described above for various purposes identified at the time of collection or as outlined in this policy, namely:

a. To better understand your interests and concerns and to help us understand how you use our products better, we may use your data to improve our website, applications, and products/services. We may use your data to personalize your user experience and tailor marketing activities to better suit your needs and interests as we believe we have a lawful interest in providing services and responding to your needs more effectively.

b. To provide you with services from us, process orders, respond to your requests or queries, and manage your complaints. For example, we use your data to process orders and deliver products to you or we may use your data to send information you requested or communicate with you about your account or our relationship. We may contact you about website changes or service updates, and we may contact you for feedback or inquiries about this policy or website terms. In such cases, your data will be processed to fulfill the contract we have with you.

c. For security purposes, we may use data to protect our company, our customers, our employees, and our website or application from fraud, theft, or any unlawful activities that may affect our operations. As we have a lawful interest in ensuring that our activities both online and offline are secure.

d. To manage any adverse effects that may arise from our cosmetic products in accordance with our legal obligations as a cosmetic manufacturer.

e. To combat counterfeit products and fight against unauthorized distribution channels of ACO products that violate ACO's general terms and conditions of distribution and limited distribution network of ACO (by monitoring purchases or product frequency). Preventing counterfeit products online and protecting the distribution network is considered a lawful interest of ours.

f. For marketing purposes, we may use your data to contact you about new products and special offers that we believe you may be interested in, provided that we have obtained your consent where necessary beforehand.

g. For analytical purposes, we may use your data to analyze ACO's online reputation or our products and to measure the effectiveness of our online or offline campaigns or activities. As we have a lawful interest in maintaining ACO's reputation and using our marketing campaigns to their fullest potential.

h. Other purposes, including using data for record-keeping and other business purposes, legal compliance, and auditing. We also use data to comply with legal requirements, insurance, and processing. In this case, we may have a lawful interest in conducting such operations for the benefit and necessity of our general business operations or to fulfill our legal duties.

3 Disclosure of Your Information

We do not disclose or share your personally identifiable information that we collect, unless it is disclosed or shared with:

a. Our parent company and affiliated companies within the AT&T group. Specifically, only authorized individuals who need access to that information for purposes such as internal auditing, billing, or management, and to provide you with consistent service globally. Please see the list of our affiliated companies here.

b. Service providers and agents who act on our behalf. For example, we share information with vendors who send emails on our behalf. We may also share personally identifiable information with service providers who assist us in operating our website. We may also share personally identifiable information (e.g., for monitoring fraudulent activities and other security purposes) with service providers who combine such data with their services (e.g., fraud management services) provided to us and other customers. These aforementioned fraud management service providers are not authorized to disclose your personally identifiable information to other customers.

c. Our business partners, with your consent when necessary. For example, we may share information with external parties who co-sponsor activities or promotional campaigns with us.

d. Any third party as part of any business restructuring or reorganization (including dissolution or liquidation) or if there is a merger, consolidation, or transfer, sale of assets.

e. When required by law or when necessary to comply with applicable laws, such as court orders.

4 Tracking Tools and Cookies

We may collect some information through cookies, web beacons, and other automated means. Cookies are text files stored on your device's hard drive in designated areas. For example, when you visit online services, read emails, or while installing or using mobile apps, cookies enable the sender to identify devices where cookies are stored during the effective consent period, which does not exceed 13 months.

What types of cookies do we use?

a. Some types of cookies may be used to collect information to help us enhance your website visits, such as language preferences, remembering logins, or saving items in your shopping cart or wish list.

b. Other types of cookies also gather information about your behaviors by collecting source URLs (where visitors come from, what banners they click on, and what brings them to our website), pages accessed, and the frequency of website visits. This information helps improve our website and app, understand the products and services you're interested in, and customize communication and/or content on our website or app to better suit you.

c. We also use cookies to analyze website traffic to measure website activity. This helps identify which areas of the website are most visited, which in turn helps improve our content visibility.

d. We use cookies to ensure the security of online transactions/purchases by using fingerprinting on devices, which helps us identify certain device characteristics used in purchases. We may also use cookies and other tracking tools to collect details (such as device type and browser, geographic location from IP address, URL, session duration, and user input and settings) for purposes such as monitoring potential fraudulent activities and other security purposes.

e. Our website or app may contain third-party cookies (compiled by advertising companies, analytics service providers, etc.), which allow third parties to collect information about website visits on your device. This enables third parties to collect data on website visits, including evaluating the effectiveness of our advertising campaigns on third-party websites. Third-party cookies fall under the respective third-party privacy policies. We inform you through this policy about the purposes of these cookies and how you can manage them, to the extent of our knowledge.

f. We may allow content sharing with third parties on our website or app, or notify others that you have visited our website. Examples include functions like "like" and "share" that are part of social media platforms (such as Facebook, Instagram, Twitter).

These social media platforms may identify you even if you do not use these functions on our website. In fact, these functions enable social media platforms to track your website visits. When using social media accounts while visiting our website, we recommend reading the privacy policies of these social media platforms to see how the data collected through these buttons is used (including advertising purposes). These privacy policies provide information on how to manage your settings on your social media accounts.

Cookie Consent

The use of cookies on devices depends on user preferences, which can be accepted and modified freely at any time, except for cookies for functionality or security.

You can manage cookies here or by configuring your browser to accept or reject cookies on your device, whether all cookies or on a case-by-case basis. Your chosen settings may affect your ability to visit websites and may sometimes affect access to certain services that require cookies.

Additionally, we will not be liable for any reduced access to our services if we or our business partners are unable to recognize the types of browsers your device uses in the future and cannot identify various data such as language, display settings, or the connected country. This may result from your deletion or rejection of cookies prior to this.

If you use devices shared with others, and those devices use various browsers, we cannot guarantee that services and advertisements, which have been tailored for personal use of that device (if such personalized services and advertisements exist), will be more in line with your usage than others'.

5 Transfer of Your Personal Data

The data we collect about you may be transferred, stored, and processed in various countries where ACO companies are located, to provide you with better services regardless of where you visit from and to meet the purposes specified in this policy. You may request a list of these countries here. We may also transfer your personal data to service providers involved in maintaining our websites, apps, or social media, or any other tools used to process customer data, including service providers related to fraud management services, to monitor potential fraudulent activities and other security purposes.

You may request a list of relevant countries and copies of these protective measures.

6 Data Retention Periods

Your personal data will be retained in a form that allows you to be identified for no longer than is necessary for the purposes for which it is collected or processed, or as required by applicable laws governing data retention periods. The retention period for personal data that we collect will be considered based on the purposes of data processing, in line with the following criteria:

Data collected for specific purposes outlined in clause 2 will be retained for the following periods:

o Three (3) years from our last contact with you if you are a prospect (i.e., you have not yet purchased from us, but you are of interest to ACO).

o Ten (10) years from the end of your business relationship with ACO if you are a customer (i.e., you have purchased products or services from us).

Afterward, your personal data will be archived for potential use in the event of legal claims or disputes related to the relevant purposes.

If legal proceedings are initiated, we may retain personal data until the conclusion of such proceedings, including the limitation period, and thereafter, the data will be deleted or archived in accordance with applicable law.

Subsequently, your personal data will be rendered non-identifiable or deleted.

7 Your Rights

Subject to applicable laws and exceptions to such laws, you may have the following rights:

You may request access to personal data that we hold about you. If you request such access, we will provide you with all the information as required by law (regarding the purposes of processing, types of processed data, recipients, retention periods, etc.).

You may also request a copy of any personal data we hold about you in a structured, commonly used, and machine-readable format, to exercise your right to data portability when the processing of such data is based on your consent or on a contract between you and us.

You may further give general or specific instructions regarding the processing and use of your personal data after your death.

You may also request us to correct, modify, or delete any incomplete, outdated, or inaccurate data, or data that may cause misunderstandings.

You have the right to request us to delete your personal data if (1) your personal data is no longer necessary for the purposes for which it was collected, (2) you have withdrawn your consent for processing your personal data, which relied solely on your consent, (3) you have objected to the processing of data, (4) the processing of personal data is unlawful, or (5) personal data must be deleted to comply with legal obligations applicable to ACO. ACO will take appropriate steps to inform other companies within the ACO group about such deletion.

You may request us to limit processing (1) in cases where the accuracy of your personal data is disputed, to allow ACO to verify such accuracy, (2) if you prefer to limit your personal data instead of deleting it even though the processing is unlawful, (3) if you want ACO to retain your personal data because you need such data for legal claims in a context of legal rights, (4) if you have objected to processing, but ACO has verified that there are lawful grounds for such processing, which may be more significant than your rights.

You also have the right to lodge a complaint with the relevant supervisory authority.

Details for contacting our Data Protection Officer are: contact@attracte.co.th. When processing your data is based on your consent (for example, when you agree to receive various communications), you may withdraw any consent you have given us at any time without affecting the lawfulness of processing based on your consent before withdrawal.

You may object to certain processing of your personal data based on your specific situation.

To exercise these rights, please contact us at contact@attracte.co.th and we will respond accordingly.

8 Protection of Your Personal Data

We will protect personal data to a reasonable level and ensure appropriate security measures are in place to safeguard personal data technically and organizationally (including providing knowledge and training to relevant personnel). From accidental destruction or alteration, loss, unauthorized disclosure or access, and any processing in an unlawful manner.

However, we cannot guarantee that any personal data you provide to us will be completely secure, as long as the internet is not completely secure. We recommend that you use caution when accessing our websites, applications, or social media.

9 Minors

Our website and applications are not directed to minors. We do not intend to collect personally identifiable information from minors without the consent of parents or guardians. However, if we are notified (via "Contact Us") or become aware that a minor has provided personal information to us through any medium without parental or guardian consent (where required), we will delete or collect, use, and/or disclose such personal information only when we can rely on legal grounds other than parental or guardian consent.

You must be at least sixteen years old to provide us with personal information and at least twenty years old to engage in transactions in our stores, websites, or applications. By transacting with us, you confirm that you are at least twenty years old and capable of entering into legally binding transactions.

10 Third-Party Websites

We may link to third-party services or websites that we do not control and are subject to the privacy policies of those third parties. This policy does not apply to those third-party websites. We strongly advise you to review the privacy policies of all third-party websites you visit to understand how those websites treat your personal data.

11 Changes to this Policy

Our policy may change periodically to reflect changes in our personal data processing practices. We will notify you of significant changes as required by law. We will publish a copy of the updated policy on the website.

12 Contact Us

If you would like us to update your information or preferences, or if you have any questions about the protection of your personal data, please contact us by email at contact@attracte.co.th or [49/14 Ban Kluai, Muang District, Chai Nat Province, 17000].

Last updated on May 22, 2024.